Refund Policy – Al Rahming Digital

Home Refund Policy – Al Rahming Digital

Effective Date: August 16, 2025
Version: 2.0
Last Updated: August 19, 2025

Bahamian Consumer Protection Act Compliance

This refund policy operates in full compliance with the Consumer Protection Act [CH.337C] of The Bahamas. Key compliance areas include:

  • Section 23: Transaction record requirements
  • Section 24: Explicit warranty provisions
  • Section 27: Defective goods return rights
  • Section 47: Mandatory mediation procedures
  • Sections 31-33: Misleading conduct prevention

Mandatory Alternative Dispute Resolution (Section 47 Compliance)

Consumer Commission Mediation Requirement

Before pursuing any legal action regarding refunds or disputes, customers must:

  • Attempt direct resolution with Al Rahming Photography support team
  • Request mediation through the Bahamas Consumer Commission if direct resolution fails
  • Complete mediation process before court proceedings
  • Contact Consumer Commission for mediation services and procedures

Consumer Commission Information:

  • Authority: Established under Consumer Protection Act Section 3
  • Function: “Resolve disagreements between consumers and providers” (Section 4(1)(h))
  • Location: Nassau, Bahamas
  • Jurisdiction: All consumer protection disputes

This mediation requirement is mandatory under Bahamian law and applies to all refund disputes.

Overview

This Refund Policy explains our approach to refunds and returns for all digital products and services sold through Al Rahming Digital Marketplace. This policy works together with our Terms of Service and should be read alongside those terms.

Business Information:

  • Company: Al Rahming Photography (Sole Proprietorship)
  • Address: #10 Silver Pine Close, Nassau, Bahamas
  • Contact: info@purplemu.com | +1-242-426-1039
  • Website: Alrahming.com/market

General Refund Philosophy

Due to the digital nature of our products and the immediate access provided upon purchase, we operate under a tiered refund system that varies by product type. All refund decisions are made in accordance with Bahamian consumer protection laws.

Product Categories and Refund Eligibility

Category 1: “The 5-Minute Career Upgrade” – 30-Day Performance Guarantee

This specific product includes our most comprehensive refund protection:

Refund Window

  • 30 calendar days from date of purchase
  • Refund requests must be submitted before 11:59 PM Atlantic Standard Time on the 30th day

Qualifying Conditions (ALL Must Be Met)

  • Proof of Genuine Attempt Required
  • Documentation showing you uploaded images to your ChatGPT account
  • Screenshots or evidence of following the provided instructions
  • Demonstration that you attempted to use the product as intended
  • Revision Assistance Utilization
  • You must have used all 10 creator-assisted revisions available
  • Revisions must be spread across the 30-day period (not all in one day)
  • Evidence of communication with our support team for assistance
  • Performance-Based Issues Only
  • Technical problems preventing product functionality
  • Documented inability to generate results despite proper usage
  • Issues specifically related to the prompt’s performance, not AI limitations

Non-Qualifying Situations

  • Buyer’s remorse or change of mind after purchase
  • Subjective dissatisfaction with AI-generated artistic results
  • Unrealistic expectations about AI accuracy or perfection
  • Failure to read product descriptions or AI limitations
  • Third-party issues (ChatGPT downtime, token limitations, etc.)
  • User error or failure to follow provided instructions
  • Incomplete revision process (not using all 10 available revisions)

Category 2: “Persuasion Playbook” – 14-Day Satisfaction Guarantee

This specific product includes our standard satisfaction protection:

Refund Window

  • 14 calendar days from payment processing completion
  • Refund requests must be submitted before 11:59 PM Atlantic Standard Time on the 14th day

Qualifying Conditions

  • Valid proof of purchase with order confirmation number
  • Product access/download verified
  • Complete verification submission meeting all requirements
  • Request submitted within 14-day window

Refund Process

  • Step 1: Email info@purplemu.com within 14 days
  • Step 2: Include all verification requirements in email body
  • Step 3: Wait 5-7 business days for response

Important: Incomplete submissions will be automatically denied without notification.

Verification Requirements

  • Order number, purchaser name and email matching records
  • Payment method verification and identity confirmation
  • 500-word minimum submission (flexible format) containing at least 2 of 4 elements:
    • Written summary of each chapter’s main points
    • Specific implementation attempts in real situations
    • Detailed analysis of why methods were ineffective
    • Timeline showing minimum 7 days between purchase and refund request

Non-Qualifying Situations

  • Requests after 14-day window expires
  • Content preferences (writing style, methodology approach, skill level mismatch)
  • Implementation challenges (techniques didn’t work, no immediate results, personality conflicts)
  • Fraudulent purchase activity or Terms of Service violations

Category 3: All Other Digital Products and Services – No Refunds

All other current and future digital products are sold under a strict no-refund policy:

Products Covered

  • Digital templates and resources
  • AI prompts and tools (excluding Career Upgrade and Persuasion Playbook)
  • Professional development solutions
  • Creative digital products
  • Consultation services
  • Any future product additions

No Exceptions Policy

  • No refunds for any reason after purchase completion
  • No exchanges or store credits
  • No partial refunds for unused portions
  • No refunds for technical difficulties with third-party platforms
  • No refunds for subjective dissatisfaction
  • No refunds for change of business needs or direction

Refund Request Process

Step 1: Initial Contact

  • Email: info@purplemu.com with subject line “Refund Request – [Product Name] – [Order Number]”
  • Include: Purchase date, order number, product name, detailed reason for request
  • Timeline: Submit within applicable refund window

Step 2: Documentation Review

For “The 5-Minute Career Upgrade” requests, you must provide:

  • Usage Evidence: Screenshots showing attempts to use the product
  • Revision History: Documentation of all 10 revision requests and responses
  • Technical Details: Specific issues encountered (if technical in nature)
  • Timeline: Dates and times of usage attempts

For “Persuasion Playbook” requests, you must provide:

  • Order verification: Order number, purchaser details, payment confirmation
  • Identity verification: Name and email matching purchase records, payment method verification
  • Reading verification: 500-word minimum submission with 2 of 4 required elements in flexible format
  • Compliance confirmation: Acknowledgment of Terms of Service and refund policy requirements

Step 3: Evaluation Process

  • Initial Response: Within 48 hours of receiving complete documentation
  • Review Period: Up to 5-7 business days for thorough evaluation
  • Decision Communication: Email notification of approval or denial with reasoning

Step 4: Refund Processing (If Approved)

  • Processing Time: 7-10 business days after approval
  • Refund Method: Original payment method used for purchase
  • Partial Refunds: Not available – refunds are 100% or nothing
  • Currency: Refunded in original currency (USD)

Important Limitations and Exclusions

AI Technology Disclaimers

Refunds will NOT be granted for issues related to:

  • Subjective quality of AI-generated content
  • Artistic interpretation differences
  • Randomness inherent in AI technology
  • Approximation nature of AI outputs
  • Personal taste or style preferences

Third-Party Platform Issues

We are NOT responsible for refunds due to:

  • ChatGPT service interruptions or downtime
  • OpenAI token limitations or pricing changes
  • Third-party platform policy modifications
  • External service compatibility issues
  • User account problems with third-party services

Technical Requirements

Refunds will NOT be provided for:

  • Lack of required third-party accounts
  • Insufficient technical knowledge
  • Hardware or software incompatibility
  • Internet connectivity problems
  • User failure to meet minimum system requirements

Data Handling During Refund Process

Information Collection

During refund evaluation, we may collect:

  • Purchase transaction details
  • Product usage documentation
  • Communication records with support
  • Technical troubleshooting information

Data Protection

  • All refund-related data handled according to our Privacy Policy
  • Information used solely for refund evaluation purposes
  • No sharing of personal data with third parties during refund process
  • Secure storage and disposal of refund documentation

Data Retention

  • Refund request documentation retained for 12 months
  • Transaction records maintained per financial requirements
  • Communication logs kept for dispute resolution purposes

Dispute Resolution

Internal Process

  • First Contact: Direct communication with our support team
  • Escalation: Supervisor review if initial resolution unsuccessful
  • Final Review: Business owner evaluation for complex cases

External Options

  • Consumer Protection: Bahamas Ministry of Commerce and Industry
  • Legal Action: Bahamian court system per our Terms of Service
  • Alternative Dispute Resolution: Mediation services if mutually agreed

Policy Updates and Changes

Modification Rights

  • We reserve the right to modify this refund policy
  • Changes will be posted on our website with effective date
  • Existing purchases governed by policy in effect at time of purchase
  • Major changes communicated via email when possible

Grandfathering

  • Purchases made under previous policy versions remain subject to those terms
  • New policy versions apply only to subsequent purchases
  • No retroactive application of more restrictive policies

Special Circumstances

Fraudulent Purchases

  • Fraudulent transactions subject to immediate investigation
  • Chargebacks handled according to payment processor policies
  • Account termination for confirmed fraudulent activity

System Errors

  • Obvious pricing errors do not create binding contracts
  • Technical glitches resulting in incorrect charges will be corrected
  • System-generated duplicate orders eligible for refund of duplicates

Force Majeure

  • Natural disasters, government actions, or other unforeseeable events
  • May suspend normal refund processing timelines
  • Alternative arrangements made on case-by-case basis

Contact Information for Refunds

Primary Contact:

  • Email: info@purplemu.com
  • Subject Line: “Refund Request – [Product Name] – [Order Number]”
  • Phone: +1-242-426-1039

Business Hours:

  • Monday through Friday: 9:00 AM – 5:00 PM Atlantic Standard Time
  • Closed weekends and Bahamian public holidays
  • Emergency technical issues: Email support only

Mailing Address:
Al Rahming Photography
#10 Silver Pine Close
Nassau, Bahamas

Legal Compliance

This refund policy complies with:

  • Bahamian consumer protection legislation
  • International digital commerce standards
  • Payment processor requirements
  • Privacy and data protection regulations

Governing Law: Commonwealth of The Bahamas
Language: English (official language for all refund communications)

Final Notes

  • This policy supplements but does not replace our Terms of Service
  • In case of conflicts, Terms of Service take precedence
  • Refund policy interpretation subject to reasonable business judgment
  • All refund decisions are final and not subject to appeal

By purchasing from Al Rahming Digital Marketplace, you acknowledge that you have read, understood, and agree to this Refund Policy.

Document History

  • Version 1.0 – [Initial Date] – Initial comprehensive refund policy created
  • Version 1.1 – August 16, 2025 – Added Bahamian Consumer Protection Act compliance:
    • Section 23 transaction record requirements
    • Section 47 mandatory mediation procedures
    • Explicit legal compliance framework
  • Version 2.0 – August 19, 2025 – Major structural revision:
    • Added “Persuasion Playbook” Category 2 with 14-day satisfaction guarantee
    • Restructured into three-tier product category system
    • Added detailed verification requirements for Persuasion Playbook
    • Implemented 500-word minimum submission requirement
    • Added automatic denial clause for incomplete submissions
    • Updated refund request process to handle multiple product types
    • Enhanced non-qualifying situations for book/guide products
    • Reorganized document structure with clear category headers